Terms and Conditions for Service Use
These terms govern your use of our gardening services and related information on our website. Please read carefully.
Last revised on February 27, 2026
Acceptance of Terms
By using our website or engaging our services, you acknowledge and accept the conditions outlined here and in our related policies.
Key Definitions
Below are definitions for important terms used throughout these conditions.
- Service refers to the provision of gardening or landscaping assistance by our team.
- Client refers to the individual, group, or business requesting services via our website or other means.
- Personal Data means any information supplied to us relating to an identifiable person or property.
- Content covers all information, media, and materials found on our website.
Service Usage Conditions
Services must be used for legal and appropriate purposes only, following any instructions or guidelines shared by our staff.
Eligibility
Clients must be legally able to contract in South Africa. Underage individuals require parental consent to request services.
We do not knowingly collect data from minors.
Client Responsibilities
Clients must provide accurate information and communicate in a respectful manner.
- Supply complete and truthful details about your gardening needs.
- Adhere to safety recommendations provided by our team during on-site visits.
- Notify us promptly if your requirements or property details change.
- Cooperate with staff for safe and efficient work completion.
Prohibited Uses
Do not misuse our website or services as listed below.
- Using the platform for illegal, fraudulent, or harmful purposes.
- Sharing offensive, inappropriate, or misleading content.
- Attempting to access or tamper with our systems without permission.
- Providing false details about services or identity.
- Violating South African law or the rights of others while using our platform.
Intellectual Property
All materials, media, and content published on our website are the exclusive property of our company or its licensors. Unauthorised use is not permitted.
User-Generated Content
If you submit feedback or content, you grant us the right to use, display, or modify it as part of our service and marketing.
Your Content Rights:
You retain ownership of your submitted material but agree it can be used by us as appropriate.
Privacy Information
Refer to our privacy policy for information about the handling and protection of your data. We comply with South African legislation. View Privacy Policy
Disclaimer and Limitations
Service delivery is subject to external factors. See disclaimer for additional detail.
General Disclaimers:
Service results may vary due to weather, soil, or plant conditions. No outcomes are guaranteed.
Limitations of Liability
We are not liable for indirect, incidental, or consequential damages from using our website or services.
Indemnification
Clients agree to indemnify us against claims arising from misuse or breach of these terms.
Resolving Disputes
We encourage prompt, amicable resolution of service issues. Disputes will be addressed as per South African law.
Arbitration
Certain unresolved disputes may be directed to independent arbitration under local regulations.
Details provided as needed at the time of dispute.
Online Dispute Resolution
Online channels may facilitate the handling of some disputes, where applicable in South Africa.
Learn about dispute resolution: Learn about dispute resolution
Applicable Laws and Jurisdiction
South African law applies to all clients, services, and interactions with our website.
Termination
We may revoke service access at our discretion for breaches of these terms or misconduct.
Changes
We reserve the right to update terms as required, with changes effective upon posting.
Severability
If any part of these terms is found invalid, the remainder remains enforceable.
Entire Agreement
These terms are the full agreement between you and our company and override prior communications.
Contact for Terms Questions
For clarification or further guidance, contact our support team.
Email Address: content@palentirovia.sbs
Phone: +27(43)3363812
Address: 80 Strand Street, Cape Town 8000 South Africa
Effective Date: February 27, 2026
Version: 1.0